Privacy Policy
Last Updated: 19 November 2025
1. INTRODUCTION
Sip Sip Getaway (a trading name of Bamboe Services, registered in the Netherlands) is committed to protecting your privacy and personal data.
This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the EU General Data Protection Regulation (GDPR) and Dutch data protection laws.
By using our website or booking a Trip, you consent to the practices described in this policy.
2. DATA CONTROLLER
Business Name: Bamboe Services
Trading As: Sip Sip Getaway
Registration: Netherlands
Website: sipsipgetaway.com
Email: hello@sipsipgetaway.com
For questions about this Privacy Policy or to exercise your data rights, contact us at hello@sipsipgetaway.com.
3. WHAT PERSONAL DATA WE COLLECT
We collect the following types of personal data:
3.1 Booking Information
Full name
Email address
Phone number
Mailing address
Date of birth (to verify age requirements)
Passport/ID number (for Croatian tourist registration - legal requirement)
Nationality
Emergency contact information
3.2 Health & Dietary Information
Food allergies and dietary restrictions
Medical conditions (if you voluntarily disclose them)
Mobility requirements or accessibility needs
3.3 Payment Information
Bank transfer details or payment method information
Billing address
Transaction records
(We do not store full credit card numbers if processed through third-party payment processors)
3.4 Communication Data
Emails, messages, and phone call records with our team
Feedback, reviews, or complaints
3.5 Marketing Preferences
Whether you've consented to receive marketing communications
Your interests and preferences
3.6 Technical Data (Website)
IP address
Browser type and version
Device information
Pages visited and time spent on site
Cookies (see Section 10)
3.7 Photos & Videos
Images/videos taken during your Trip (if you consent to photography)
4. HOW WE COLLECT YOUR DATA
We collect data:
Directly from you when you book a Trip, contact us, or fill out forms
Automatically when you visit our website (via cookies and analytics)
From third parties such as travel agents or booking platforms (if applicable)
During your Trip through interactions with our staff
5. HOW WE USE YOUR PERSONAL DATA
We use your data for the following purposes:
5.1 To Provide Our Services
Process and confirm your booking
Arrange accommodation, transportation, and activities
Communicate with you about your Trip
Provide customer support
Legal Basis: Contract performance (necessary to fulfill our obligations to you)
5.2 To Comply with Legal Obligations
Register guests with the Croatian National Tourist Board (HTZ) as required by Croatian law
Maintain financial records for tax purposes
Respond to legal requests or court orders
Legal Basis: Legal obligation
5.3 To Ensure Safety & Accommodate Needs
Inform third-party providers (restaurants, wineries) of your dietary restrictions or allergies
Prepare for medical emergencies (emergency contact information)
Ensure Trip activities are suitable for your fitness level
Legal Basis: Legitimate interests (ensuring guest safety) and contract performance
5.4 For Marketing & Communications
Send you promotional emails about future Trips or offers
Share news, updates, and travel tips
Request reviews or feedback
Legal Basis: Consent (you can opt out at any time - see Section 8)
5.5 To Improve Our Services
Analyze website usage to improve user experience
Review feedback to enhance our Trips
Conduct customer satisfaction surveys
Legal Basis: Legitimate interests (business improvement)
5.6 For Marketing Materials
Use photos/videos of you in promotional materials (website, social media, brochures)
Legal Basis: Consent (you can opt out - see waiver form)
6. WHO WE SHARE YOUR DATA WITH
We share your personal data only as necessary:
6.1 Third-Party Service Providers
We share relevant information with:
Accommodation providers - name, booking dates, dietary needs
Wineries & restaurants - dietary restrictions, group size
Transportation providers (taxis, car rentals) - name, pickup times
Payment processors - payment information (they have their own privacy policies)
These providers are located primarily in Croatia and are contractually obligated to protect your data.
6.2 Croatian Authorities
We are legally required to share guest identification information with the Croatian National Tourist Board (HTZ) for tourist registration.
6.3 Legal Authorities
We may disclose data if required by law, court order, or to protect our legal rights.
6.4 Business Transfers
If Sip Sip Getaway is sold or merged, your data may be transferred to the new owner (you would be notified).
We do NOT sell your personal data to third parties for marketing purposes.
7. INTERNATIONAL DATA TRANSFERS
Your data may be transferred to and processed in Croatia (EU member state) for the purposes of providing your Trip.
Since both the Netherlands and Croatia are EU countries, your data remains protected under GDPR.
If we ever transfer data outside the EU, we will ensure appropriate safeguards are in place (such as Standard Contractual Clauses).
8. YOUR DATA PROTECTION RIGHTS (GDPR)
Under GDPR, you have the following rights:
8.1 Right to Access
You can request a copy of all personal data we hold about you.
8.2 Right to Rectification
You can ask us to correct inaccurate or incomplete data.
8.3 Right to Erasure ("Right to be Forgotten")
You can request deletion of your data, subject to:
We may need to retain data for legal/tax obligations (e.g., financial records for 7 years)
We may need to retain data to defend against legal claims
8.4 Right to Restrict Processing
You can ask us to limit how we use your data in certain circumstances.
8.5 Right to Data Portability
You can request your data in a machine-readable format to transfer to another service.
8.6 Right to Object
You can object to:
Marketing communications (opt-out anytime via email links or contacting us)
Processing based on legitimate interests
8.7 Right to Withdraw Consent
If we process data based on your consent (e.g., marketing, photography), you can withdraw consent at any time.
8.8 Right to Lodge a Complaint
You can file a complaint with your national data protection authority:
Netherlands: Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl)
Your country: Find your authority at edpb.europa.eu
To exercise any of these rights, contact us at hello@sipsipgetaway.com.
We will respond within 30 days.
9. COOKIES & WEBSITE TRACKING
Our website uses cookies (small text files stored on your device) to:
Remember your preferences
Analyze website traffic (via Google Analytics or similar)
Improve user experience
Types of Cookies We Use:
Essential Cookies: Necessary for the website to function (e.g., security, load balancing)
Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
Marketing Cookies: Track your activity across websites to show relevant ads (if applicable)
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
For more details, see our Cookie Policy [if you create a separate one] or manage preferences via our cookie banner.
10. DATA SECURITY
We implement appropriate technical and organizational measures to protect your data, including:
Secure servers and encrypted connections (SSL/TLS)
Access controls (only authorized personnel can access data)
Regular security audits
Secure payment processing
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Your Responsibility: Keep your email password secure. Notify us immediately if you suspect unauthorized access to your booking information.
11. CHILDREN'S PRIVACY
Our Trips are for adults (18+). We do not knowingly collect data from anyone under 18 without parental consent.
If you believe we've collected data from a minor without consent, contact us immediately.
12. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites (e.g., wineries, tourism boards, payment processors).
We are not responsible for their privacy practices. Please review their privacy policies separately.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last Updated" date.
For significant changes, we will notify you by email (if we have your contact information) or via a prominent notice on our website.
Your continued use of our services after changes constitutes acceptance.
14. CONTACT US
For questions, concerns, or to exercise your data rights:
Email: hello@sipsipgetaway.com
Phone: +31 6 25 23 62 61
Website: sipsipgetaway.com
We take your privacy seriously and will respond to all requests within 30 days.
Last Updated: 19 November 2024